Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.
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· Question 3
3 out of 3 points
After the makers of Wonder Bread declared bankruptcy, their objectives were to increase revenues by at least 5 percent and reduce net losses by at least 80 percent. Which management function is used to set these goals and help the company meet them?
Answer
· Question 4
0 out of 3 points
Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?
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· Question 5
3 out of 3 points
The marketing manager of Interstate Bakeries was asked to meet with the organization’s research and development department to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:
Answer
· Question 6
0 out of 3 points
Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?
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· Question 7
0 out of 3 points
A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.
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· Question 8
0 out of 3 points
____ is the accomplishment of tasks that help fulfill organizational objectives.
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· Question 9
0 out of 3 points
Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.
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· Question 10
0 out of 3 points
As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?
Answer
· Question 11
0 out of 3 points
____ are responsible for creating a positive organizational culture through language and action.
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· Question 12
0 out of 3 points
Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company’s products or services are categorized as:
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· Question 13
0 out of 3 points
The informational role managers’ play when they share information they have collected with their subordinates and others in the company is called the ____ role.
Answer
· Question 14
0 out of 3 points
____ is defined as getting work done through others.
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· Question 15
0 out of 3 points
A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?
Answer
quiz 2
Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”?
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· Question 2
3 out of 3 points
Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?
Answer
· Question 3
3 out of 3 points
Management theorist ____ is best known for his role in the Hawthorne Studies.
Answer
· Question 4
3 out of 3 points
A systems view of management allows managers to ____.
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· Question 5
3 out of 3 points
A(n) ____ is a set of interrelated elements or parts that function as a whole.
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· Question 6
0 out of 3 points
At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____.
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· Question 7
3 out of 3 points
____ involves managing the daily production of goods and services.
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· Question 8
3 out of 3 points
____ occurs when 1 + 1 = 3.
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· Question 9
3 out of 3 points
According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.
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· Question 10
3 out of 3 points
Frank and Lillian Gilbreth are important to management because they ____.
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· Question 11
0 out of 3 points
According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want.
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· Question 12
3 out of 3 points
Chester Barnard defined a(n) ____ as “a system of consciously coordinated activities or forces of two or more persons.”
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· Question 13
3 out of 3 points
According to human relations management ____.
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· Question 14
0 out of 3 points
Which of the following management theorists helped develop human relations management?
Answer
· Question 15
0 out of 3 points
The goal of scientific management is to____.
Answer
· Question 16
3 out of 3 points
The first step managers use to make sense of their changing environments is ____.
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· Question 17
0 out of 3 points
The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.
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· Question 18
0 out of 3 points
According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.
Answer
· Question 19
0 out of 3 points
Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services).
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· Question 20
0 out of 3 points
After an organization’s founders are gone, the organization can use ____ to sustain its organizational culture.
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· Question 21
3 out of 3 points
The Edmonton Oilers ice hockey team develops a sense of history for its current players by raising banners showing its success – five championships – and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?
Answer
· Question 22
0 out of 3 points
____ is a primary source of organizational culture.
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· Question 23
3 out of 3 points
In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.
Answer
· Question 24
3 out of 3 points
In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors.
Answer
· Question 25
0 out of 3 points
Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?
Answer
· Question 26
0 out of 3 points
____ is used to refer to a company’s practice of identifying and addressing customer trends and problems after they occur.
Answer
· Question 27
0 out of 3 points
A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.
Answer
· Question 28
0 out of 3 points
A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?
Answer
· Question 29
0 out of 3 points
Managers can use behavioral addition and behavioral substitution to ____.
Answer
· Question 30
0 out of 3 points
Which of the following is a component of Coca-Cola’s specific environment and will directly influence how it does business?
Answer
quiz 3
Which of the following kinds of team is always temporary?Answer
· Question 2
3 out of 3 points
Teams can be broadly classified as either ____.
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· Question 3
3 out of 3 points
As a member of a typical traditional work group, Joshua should expect to be responsible for ____.
Answer
· Question 4
3 out of 3 points
Group cohesion tends to be relatively strong at the ____ stage of team development.
Answer
· Question 5
3 out of 3 points
A team has finally matured into a fully-functioning team at the ____ stage of development.
Answer
· Question 6
3 out of 3 points
Which of the following is a method used for compensating employees for team participation and accomplishments?
Answer
· Question 7
0 out of 3 points
Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. What happened when the team reached the storming stage of team development?
Answer
· Question 8
3 out of 3 points
____ occurs when workers withhold their efforts and fail to perform their share of the work.
Answer
· Question 9
3 out of 3 points
Teams are typically required when ____.
Answer
· Question 10
0 out of 3 points
____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.
Answer
· Question 11
3 out of 3 points
____ is the extent to which team members are attracted to a team and motivated to remain with it.
Answer
· Question 12
0 out of 3 points
E-Lab (the “E” stands for experience) has project teams perform field research for its clients. One team had to spend time riding in the back seat of a squad car, accompanying cops on drug raids, as part of research for a new communications device for police departments. Another team studied how people get sick with a cold to create a new over-the-counter cold remedy. Often clients give team members extremely ambitious goals which the team members initially have no idea how to solve. In other words, project teams are given ____.
Answer
· Question 13
3 out of 3 points
A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.
Answer
· Question 14
3 out of 3 points
____ are informally agreed-on standards that regulate team behavior.
Answer
· Question 15
3 out of 3 points
The ____ is created to complete specific, one-time projects or tasks within a limited time.
Answer
· Question 16
0 out of 3 points
____ is the process of gathering information about job applicants to decide who should be offered a job.
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· Question 17
3 out of 3 points
____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.
Answer
· Question 18
3 out of 3 points
When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an example of ____.
Answer
· Question 19
0 out of 3 points
According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.
Answer
· Question 20
3 out of 3 points
An ESOP is an ____.
Answer
· Question 21
0 out of 3 points
____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.
Answer
· Question 22
0 out of 3 points
____ is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one’s job depend on whether an individual submits to sexual harassment.
Answer
· Question 23
0 out of 3 points
Which of the following is an external recruiting method?
Answer
· Question 24
3 out of 3 points
Before beginning to recruit, organizations must ____.
Answer
· Question 25
3 out of 3 points
Which of the following provides employment counseling services for employees faced with downsizing?
Answer
· Question 26
3 out of 3 points
____ interviewing typically leads to much more accurate hiring decisions (i.e., correctly predicting which job applicants will perform better, and therefore should be hired).
Answer
· Question 27
0 out of 3 points
Two of the most important results of a job analysis are ____.
Answer
· Question 28
0 out of 3 points
A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.
Answer
· Question 29
3 out of 3 points
Which of the following is a direct (rather than indirect) measure of job applicants’ capability to do the job?
Answer
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