The fundamental success drivers for an organization are innovation, quality, speed, and product delivery time.
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2.
Top managers are also called tactical managers since they must translate the general goals into specific objectives and activities.
True
False
3.
Being a manager is more like being the conductor of an orchestra than playing an instrument in it.
True
False
4.
__________ is the excellence of your product.
Customization
Innovation
?
Quality
Six-sigma
Quantity
5.
The key management functions include
marketing, management, finance and accounting.
planning, operations, labor and contracting.
hiring, training, appraising and firing.
marketing, finance, accounting and production.
planning, leading, controlling and organizing.
6.
Top-level managers focus on
translating goals and objectives into specific activities.
long-term survival of an organization.
managing frontline managers.
initiating new daily activities.
supervising non-management employees.
7.
Tactical managers are often referred to as
middle-level managers.
lower-level managers.
upper-middle managers.
center managers.
operational managers
8.
Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?
Strategic
Tactical
Operational
Middle
Top
9.
Which of the following represent skills that managers need?
Interpersonal & communication, conceptual & decision, and professional
Professional, technical, and interpersonal & communication
Conceptual & decision, professional and technical
Professional, technical, and conceptual & decision
Technical, interpersonal & communication and conceptual & decision
10.
Which of the following is a component of emotional intelligence?
Making good decisions
Advising others how to become happier at work
Understanding the shortcomings of those you work with
Helping others understand you are correct
Dealing with power plays made by others
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