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Quality and Productivity Sustainability & Improvement – BUSN 321
Fall Semester – 2015 – 2016
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1- Why it is important to study Quality Management?
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2- What is the role of ethics and social responsibility in Quality Management?
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3- What is the principal internal manufacturing approach?
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4- What is the difference between needs and wants customer?
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5- Define the 4 P in Marketing Mix at quality perspectives?
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6- Explain the evolution of quality management?
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7- What is the difference and similarities between TQM and TQC?
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8- What is the difference between ISO 9000 and ISO 14000?
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Volkswagen Company Case
1- What is the origins of the scandal of Volkswagen?
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2- Each Kind ofstandards US use to control the quality of Volkswagen vehicles?
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3- Provide a brief overview on the standards used by US in the control of the quality of cars from the Volkswagen Company
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4- With any vehicle Volkswagen cars are compared?
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5- Give a brief view of the economic consequences of Volkswagen Company
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